Payment Gateways Technical Support - Bilingual, SQL, APIs

Descripción de la oferta

Technical Support Engineer (On-site)
Role Overview

We are seeking a Technical Support Engineer with experience supporting financial systems and transaction-related issues. This role requires strong skills in SQL, APIs, and payment gateways, along with solid English communication.

Responsibilities

- Troubleshoot issues related to transactions, payment methods, and APIs
- Analyze data using SQL and review system logs
- Support production incidents and ensure timely resolution
- Collaborate with internal teams to resolve and prevent issues
- Work in a 24/7 on-site rotation

Requirements

- 3+ years in Technical/Production Support
- Experience with SQL, APIs, and payment systems
- English level: B2+ or higher
- Availability for on-site work and shift rotations

Nice to Have

- Experience with tools like ServiceNow or Jira
- Fintech or high-availability systems background

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 3 años de experiencia
• Idiomas: Inglés
• Conocimientos: Api, Api rest, Jira, Medios de pago, Soporte técnico, Sql, Gestión de transacciones, Procesamiento de pagos, Servicenow

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: cobranza, cobro, payment, collection, apoyo, support, soporte, db, bd, sql, db2, firebird, informix, interbase, oracle, postgresql, sqlserver

Hace 5 días (actualizada)

Acerca de Sutherland Global Services SGS

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, M...

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

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