QA BPO Contratación Inmediata - Bogotá, presencial.

Descripción de la oferta

Quality Analyst (QA) – Job Description
Location: Calle 93 # 19-75
Job Type: Full-time
Schedule: Monday to Friday 9 AM - 6 PM
Experience Required: Minimum 6 months in a QA role
Language: English (Minimum B2/C1) - Spanish
Job Summary:
We are looking for a Quality Analyst (QA) to join our team and ensure high standards of performance and customer satisfaction. The ideal candidate should have at least 6 months of experience in quality monitoring, coaching, and process improvement within a call center or BPO environment.
Key Responsibilities:
Monitor and evaluate customer interactions to ensure quality and compliance with company standards.
Provide feedback and coaching to agents to improve performance.
Identify trends and areas of opportunity for process improvement.
Collaborate with trainers and managers to develop action plans for performance enhancement.
Maintain accurate records of evaluations, reports, and recommendations.
Ensure alignment with company policies and customer service best practices.
Requirements:
Minimum 6 months of experience in a QA role within a BPO or call center.
Strong analytical and listening skills.
Excellent verbal and written communication skills.
Ability to provide constructive feedback and coaching.
Detail-oriented with strong problem-solving skills.
[Optional] Experience with QA tools and reporting systems.
Preferred Qualifications:
Experience in handling QA processes for multiple teams.
Knowledge of industry best practices for quality monitoring.
[Optional] Specify any technical skills, tools, or certifications that would be a plus.
Benefits:
Competitive salary based on experience.
Growth opportunities within the company.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Microsoft Excel, Calidad, Call Center

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