Quality Analyst Call Center - Trilingual English and Portuguese

Descripción de la oferta

Were Hiring: Trilingual QA Specialist!
Do you have a knack for details and love collaborating in a fast-paced, dynamic environment?
If youre fluent in English (B2) and Portuguese (B2+), this could be your perfect opportunity!What youll do:
Monitor and evaluate calls, chats, and emails to ensure top-notch quality.
Provide constructive feedback to agents and recommend training when needed.
Collaborate with team leaders to improve processes and ensure consistency in quality standards.
Participate in calibration sessions, internal audits, and reporting to key stakeholders.
Identify areas for improvement and contribute to enhancing tools and systems for quality monitoring.What you need:
High school diploma
6+ months as a Quality Analyst in a BPO/Call Center environment.
Proficiency in MS Office and Google Apps.
Strong skills in communication, time management, attention to detail, and critical thinking.Join a team that values growth, collaboration, and excellence. Apply today and make a real impact!
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Estamos contratando: Especialista de QA Trilingue!
Você é detalhista e adora colaborar em um ambiente dinâmico? Se você fala inglês (B2) e português (B2+), esta oportunidade é para você!O que você fará:
Monitorar e avaliar chamadas, chats e e-mails para garantir qualidade excepcional.
Fornecer feedback construtivo aos agentes e recomendar treinamentos quando necessário.
Colaborar com líderes de equipe para melhorar processos e garantir consistência nos padrões de qualidade.
Participar de sessões de calibração, auditorias internas e relatórios para stakeholders importantes.
Identificar áreas de melhoria e contribuir para o desenvolvimento de ferramentas e sistemas para monitoramento de qualidade.O que você precisa:
Diploma de ensino médio.
6+ meses como Analista de Qualidade em um ambiente BPO/Call Center.
Proficiência em MS Office e Google Apps.
Habilidades sólidas em comunicação, gestão de tempo, atenção aos detalhes e pensamento crítico.Junte-se a uma equipe que valoriza crescimento, colaboração e excelência. Candidate-se agora e faça a diferença!

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Edad: A partir de 18 años

Palabras clave: calidad, quality, qa, analista, analyst, callcenter, teleoperador, telefonista, telephonist, telefonico

Ayer (actualizada)

Acerca de TWW SAS

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 28,000 customer experience specialists, at 50 contact centers and a large network of home...

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 28,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 23 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.

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