Quality Assurance Analyst

Descripción de la oferta

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

JOB DESCRIPTION

If you have a passion for learning, resolving issues, ensuring high-quality outcomes, and helping build programs from the ground up, this role is for you.

Installation Quality Specialist will work closely with the Installation Enablement team to support continuous improvements to installation quality and enablement. You will manage an internal queue of issues, analyze installation data to identify trends and drive improvements, and provide feedback and testing support for internal installation tools/systems as needed.
This role will also support a new Quality Assurance (QA) program and assist in redefining how quality responsibilities operate across internal teams and external partners. You will conduct QA reviews of internal and partner-submitted work, assess process adherence, support SLA compliance, and collaborate closely with partners, IPMs, and internal stakeholders to resolve lower-level quality issues. This position is ideal for self-driven, proactive go-getters who thrive on generating ideas, improving processes, and helping build impactful programs from the ground up.
What are we looking for?

Looking for input on redefining roles
Comfortable being externally facing
Fielding lower-level quality issues with partners
Internal and external interfacing (IPM, Partner)
Looking for go getters
Help us build a QA program - Ideas and recommendations
Driving improvement

Qualifications

Core Skills

Understanding of testing fundamentals (test cases, defects, expected vs. actual results)
Comfortable working with multiple systems, environments, or data inputs
Ability to stay organized in a fast-moving environment
Proficiency with basic productivity tools (Excel, Word, task trackers, ticket systems)
Detail-oriented mindset with strong problem-solving capabilities
Responsible, self-driven, and proactive work style—able to take initiative and follow through
Excellent written communication skills for internal and external audiences
Strong verbal communication skills for cross-functional and partner-facing interactions
Process improvement mindset, with the ability to help drive projects forward and identify efficiencies Interest in helping develop new processes and standards
Process Improvement
Documentation
Collaboration and proactivity
Analytical Skills
Advanced English Communication Skills
Preferred Qualifications

Experience supporting or performing quality assurance, audit-style reviews, or partner enablement
Demonstrated ability to ideate, build programs, and contribute to continuous improvement
Experience with installation or configuration workflows
Exposure to QA methodologies or coursework
Experience with tools like Jira/Azure DevOps
Process documentation experience

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 3 años de experiencia
• Idiomas: Inglés
• Conocimientos: Sql

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: calidad, quality, qa, analista, analyst

Ayer (actualizada)

Acerca de Sutherland Global Services SGS

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, M...

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

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