Referral Coordinator English C1 Medellín Monday to Friday CV

Descripción de la oferta

Position Title: Referral Coordinator

City: [Medellin]
Location: [ASTORGA - Calle 7D 43c-105, Medellín.]

Approved by:
Staff department:
Experience Level:  Junior
Shift days, hours and time zone:  Works 45-hours a week (8.5 hours a day). Monday to Friday, 8:30 am to 6:30 pm ET.
English required: 9.0 to 10.0
Level of study required: Highschool or above
Hiring manager name: Lindsay Naparstek
Hiring manager email: **********@esquirelawservices.com
Hiring manager number: +1 (561) 379-8180
Seller:  Henderson Watkins
OPS Director:  Adiel De Jesus Carrascal
Desired start date:  2025-02-04
Job description:  We are seeking a highly motivated and compassionate Referral Specialist to be the first point of contact for our clients. The ideal candidate will have excellent customer service skills, a strong sense of empathy, and a knack for sales to help connect potential clients with the services they need. Strong Verbal Communication skills are imperative, including the ability to speak clearly and be easily understood by a diverse audience. Referral Specialists handle both inbound and outbound telephone calls with potential new clients with the goal of ascertaining all pertinent case information for our internal team to make a case determination. If you are passionate about helping people, have a talent for connecting with others, and thrive in a fast-paced environment, this could be the right fit for you!
Responsabilities:  Client communication via phone calls (inbound and outbound), email, and online inquiries. Listen actively to client needs, show empathy, and build trust while gathering essential case information. Qualify leads by asking targeted questions and determining if they align with our services. Effectively communicate the value of our services. Maintain detailed and accurate records in our CRM system. Provide excellent customer service by promptly responding to inquiries and following up as needed. Work closely with the internal referrals team to ensure a seamless intake process and positive client experience.
Skills and qualifications - Hard and soft skills: Must have a high school diploma. Must have strong computer skills with demonstrated understanding of Microsoft Office. Bilingual, Spanish and English (C1 or above). Typing Skills with a minimum of 30WPM. Desirable experience working in a position that requires use of at least two Software programs or CRMs. Works well within a team and follows written and verbal instructions. Demonstrates a positive attitude and willingness to learn and adapt to change as the company grows and the role evolves. Strong Verbal Communication skills, including the ability to speak clearly and be easily understood by a diverse audience. Proven experience in customer service, sales, or a similar client-facing role. Goal-oriented mindset with a track record of meeting or exceeding performance metrics. Strong organizational and multitasking abilities.

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Ayer

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

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