Sales Agent - Bilingual

Descripción de la oferta

We’re NOT a call center.

We are CarbonBetter, a U.S. based sustainability and energy logistics company working to address climate change from the inside. We are growing our team and looking for creative thinkers who want to help us build a better future. This position is part of our Retail Energy Division, and English fluency is required.

We are seeking a Bilingual Sales Agent to support our retail energy brands that provide electricity and natural gas services to homes and small businesses in the United States.

The role focuses on customer retention, cross-selling, and providing excellent service to both existing and new customers. You will contact customers, explain our clean energy solutions, complete retention steps, and document every interaction clearly and accurately.

Responsibilities

Make outbound calls to assigned leads and record each interaction in the system.
Contact each customer up to six times over a one-week cycle to complete the retention process.
Follow sales scripts and procedures to retain customers effectively.
Communicate the value of our services clearly and confidently.
Take detailed notes during every customer interaction.
Guide customers through all steps required to complete their process.
Cross-sell additional services (electricity or natural gas) when applicable.
Review retention reports and follow up with customers to ensure all cases are finalized.
Participate in sales meetings and share feedback and improvement ideas.
Escalate questions or concerns when needed.
Collaborate and communicate effectively with teammates using internal tools.

Requirements
Advanced English (capable of holding conversations with native speakers).
Previous experience in telemarketing, sales, or customer service.
Strong listening and communication skills.
Ability to take detailed notes and follow structured processes.
Comfortable using dialer systems and digital tools.
Strong problem-solving skills and ability to think creatively.
Reliable, patient, proactive, and able to work as part of a team.
Fast learner with the ability to adopt new software and workflows quickly.

Success Indicators
Meeting or exceeding monthly sales and retention targets.
Completing all assigned calls and weekly lead cycles.
Maintaining positive customer interactions and strong sales performance.
Consistent communication, accuracy in documentation, and openness to feedback.
Reliability, initiative, and a positive team-oriented attitude.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Asesoría comercial, Crm, Gestión de ventas, Ventas, Atención al cliente
• Personas con discapacidad: Sí

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: ventas, cambaceo, sales, demostrador, feriante, viajante, agent, representative, agente, representante

Ayer (actualizada)

Acerca de CARBONBETTER LLC

What’s good for the planet is good for business. CarbonBetter provides services in carbon credit purchasing, GHG emissions reporting, as well as energy logistics.