Sales Representative Spanish Speaking

Descripción de la oferta

Open for Colombian Residents only

Schedule: 9:00 AM to 6:00PM New Jersey Time - with a 1 hour unpaid break.

About Us: We are a leading provider of machines and their replacement parts & accessories. We pride ourselves on delivering high-quality products and exceptional customer service. We are currently seeking a dynamic individual to join our team as a Sales and Spanish Customer Support Representative.


Job Description: The Sales and Spanish Customer Support Representative will be responsible for handling the entire sales process for replacement parts & accessories and providing customer support for Spanish-speaking clients. This role includes managing customer inquiries, processing orders, providing technical support, and conducting marketing activities.

Responsibilities:

Answer incoming calls routed to the parts support phone tree.
Respond to parts-related emails (shared email accounts)
Provide technical support for parts inquiries, in collaboration with the existing sales representative.
Address voicemails left in the parts voicemail box.
Handle phone calls from Spanish-speaking customers, including taking orders, providing quotes, and sharing pricing and availability information.
Create quotes and process orders using the Odoo ERP software.
Process invoices for sold orders as needed.
Collect payments for processed orders through various methods (web payment, credit card, check, ACH/wire).
Manage accounts receivable for parts orders processed by this role.
Conduct customer check-ins to cultivate existing relationships through phone calls and email campaigns.
Engage in customer outreach to develop new relationships through phone calls and email campaigns.
Execute email marketing campaigns targeting parts sales.
Perform telemarketing activities for both customer farming and hunting.
Provide feedback to the sales team to improve collective decision-making

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: ventas, cambaceo, sales, demostrador, feriante, viajante, agent, representative, agente, representante

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