Scheduling Coordinator - Callcenter Agent

Descripción de la oferta

Job Title: Scheduling Coordinator
Location: Barranquilla, Atlántico, Colombia
Employment Type: Permanent / Indefinite-term
About the Role
We are looking for a highly organized and service-oriented Scheduling Coordinator to join our clients team in the healthcare support sector. In this role, you will support caregivers in the U.S. by matching their availability with client needs, helping to optimize their schedules, maximize income, and ensure client satisfaction.
Responsibilities
Review caregiver availability in the Point-of-Care scheduling system
Match open client shifts with qualified caregivers based on preferences and attributes
Maximize caregiver schedules while maintaining high client satisfaction
Act as liaison between caregivers, clients, and branch staff to ensure smooth operations
Inform the branch of complaints, changes, or incidents in real time
Provide performance and attendance feedback to branch staff
Maintain accurate, thorough, and timely documentation and communication
Answer inbound calls to support the customer service team as needed
Ensure full compliance with internal policies and regulatory frameworks
Requirements
High school diploma required; Associates degree preferred
Strong written and spoken English (fluency required)
Experience in customer service or call center roles (preferred)
Comfortable using scheduling systems and generating reports
Strong attention to detail, communication, and organization skills
Preferred Qualifications
Previous experience in the healthcare industry (not required but a plus)
Analytical mindset and problem-solving abilities
Ability to prioritize and adapt schedules strategically
Enjoyment of logic-based tasks (like puzzles, scheduling, optimization)
Salary & Benefits
Salary: COP 3,250,000 + COP 250,000 performance bonus
Schedule: 5 working days, 2 days off shifts vary Monday to Sunday between 7:00 a.m. and 6:00 p.m. (max 40 hrs/week)
Modality: 100% on-site
Contract Type: Permanent / Indefinite-term
Who We Are
Talent where you need it, when you need it!
SGF Global is a leading specialized talent solutions provider dedicated to connecting highly qualified professionals with opportunities across multiple sectors. We offer contract, temporary, and permanent hiring solutions for roles in technology, finance and accounting, engineering, marketing and creative, legal services, administrative and customer support, energy, oil and gas, telecommunications, manufacturing, aerospace, life sciences, mining, and utilities.
At SGF Global, we work to put you in the best position to succeed. We provide access to top-tier positions, competitive compensation, attractive benefits, and free online training. Stay on top of every opportunity, anytimeeven on the go

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: call, callcenter, teleoperador, telefonista, telephonist, telefonico, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 11 horas (actualizada)

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