Spanish Bilingual Client Success Specialist - Work from anywhere in Colombia

Bruntwork - Bogotá, D.C., Bogotá, D.C.

Descripción de la oferta

$ 3.448.000,00 (Mensual) Contrato civil por prestación de servicios Por Horas Teletrabajo

Hourly Rate: The equivalent of US$ ___ per hour in the applicant’s local currency
Number of Paid Hours Per Week: 40 Hours
Schedule: Monday to Thursday: 8:00 a.m. – 5:00 p.m. (30-minute unpaid lunch break and two 15-minute paid breaks) – San Diego, CA, Pacific Time | 12:00 a.m. – 9:00 a.m. Manila Time
Friday: 8:00 a.m. – 3:00 p.m. (60-minute unpaid lunch break and one 15-minute paid break) – San Diego, CA, Pacific Time | 12:00 a.m. – 6:00 a.m. Manila Time
Work Arrangement: Work from home
Contract: Independent Contractor
Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

Provide exceptional customer service by building and maintaining strong client relationships.
Set clear expectations during the initial stages of the client’s program (e.g., Welcome and Intro calls).
Offer timely and informative updates to clients throughout their program.
Assess client needs and provide accurate, empathetic, and helpful assistance.
Handle a high volume of inbound and outbound calls, emails, texts, and voicemails efficiently.
Ensure timely follow-ups with clients for scheduled appointments.
Collaborate effectively with team members to meet goals and targets.
Document all client interactions accurately in the CRM system.
Consistently meet or exceed personal and team performance targets.

Requirements

Excellent verbal and written communication skills.
Strong active listening abilities.
Basic math proficiency.
Exceptional time management and multitasking skills.
Ability to work independently as well as in a team environment.
Demonstrate empathy and a customer-focused attitude.

Compatible Computer System Requirements (Laptop or Desktop):
Windows 10 or later: Minimum Processor: Intel i5, 6th Generation / AMD Ryzen 5
MacOS 12 Monterey: Minimum Processor: Intel i5, 6th Generation
Recommended: 16GB RAM (minimum 8GB)
Two monitors (or a second monitor attached to a laptop) required.
Compatible PC camera for video calls required.
A wired PC headset for secure communications required.

Independent Contractor Perks

Paid holidays, 2 weeks of vacation, and 5 sick days after a 90-day probationary period.
Permanent work-from-home setup.
Immediate hiring.
Steady freelance job.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.