Technical Support Engineer Barranquilla - Bilingual, APIs, SQL

Descripción de la oferta

We are looking for a Technical Customer Support Specialist with strong experience in B2B technical support for transaction/payment-related systems.

The role focuses on acting as the main point of contact for clients, providing second-level technical analysis, investigation, and resolution of incidents in transactional environments.

Key Requirements

- Proven experience in technical customer support or client-facing B2B roles, ideally supporting financial or transactional systems.
- Solid knowledge of APIs (SOAP/REST), SQL, and working with XML/JSON for troubleshooting.
- Experience using tools such as Jira, Postman, ELK, or similar monitoring and analysis platforms.
- Strong problem-solving skills and ability to communicate with technical and non-technical stakeholders.
- Fluent conversational English (B2+), both written and spoken.

Preferred / Nice to Have

- Experience with payment methods, card transactions, POS/ATM systems, fraud (3DS), and chargebacks.
- Familiarity with Visa/Mastercard processing or payment platforms.

This is an on-site position in Barranquilla, Colombia.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Servidor de windows, Soporte técnico, Sql, Sql server, Ingeniería de soporte de sistemas

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer, db, bd, sql, db2, firebird, informix, interbase, oracle, postgresql, sqlserver

Hace 2 horas (actualizada)

Acerca de Sutherland Global Services SGS

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, M...

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

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