Bilingual Spanish Client Services Specialist - Work from anywhere in Colombia

Bruntwork - Bogotá, D.C., Bogotá, D.C.

Descripción de la oferta

$ 4.113.000,00 (Mensual) Contrato civil por prestación de servicios Por Horas Teletrabajo

Schedule:

Mon-Friday 10am - 7pm Chicago Time with 1 hour non-paid lunch

Client Overview

Be part of a forward-thinking managed IT services provider that’s setting new standards in client support and system management. This innovative company serves a diverse clientele across the United States, leveraging cutting-edge technologies and a remote-first approach to deliver exceptional service.

Job Description

As a Client Services Specialist, you’ll be the linchpin in our operations, ensuring seamless client interactions and maintaining the integrity of our internal systems. This multifaceted role combines technical know-how with sharp organizational skills. You’ll be instrumental in refining our processes, managing crucial data, and supporting our technical team. It’s an opportunity to shape the future of IT support while developing a broad skill set in a dynamic, growth-oriented environment.

Scope

Maintain and improve client data quality across systems
Contribute to support team efficiency by managing overflow tasks
Assist in streamlining internal processes and documentation
Support creation and maintenance of comprehensive knowledge base
Collaborate with technical and non-technical team members

Responsibilities

Manage and optimize client data in our advanced CRM system (Halo PSA)
Conduct regular data quality checks and implement improvements
Contribute to the refinement of internal policies and procedures
Provide backup support for technical teams during high-volume periods
Develop and maintain comprehensive knowledge base articles and training materials
Collaborate across departments to ensure data accuracy and system efficiency
Assist in streamlining internal processes for enhanced service delivery

Requirements

Basic understanding of IT concepts and terminology
Excellent written and verbal communication skills
Proficiency in CRM systems and data management
Willingness to learn new technologies and processes

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job