Customer Service Agent - Bilingüe

Descripción de la oferta

Customer Service Representative Were looking for talented individuals to join a leading energy providers team in delivering exceptional service and fostering strong customer relationships. As a Customer Service Agent, you will handle inquiries, resolve issues promptly, and support retention efforts, including contract renewals and cancellations. While this role doesnt involve direct sales, sales skills are essential for managing retention processes effectively. This position offers competitive unlimited bonuses based on your performance, providing excellent opportunities for growth and rewards. RESPONSIBILITIES Address customer inquiries and provide accurate information about energy services, including billing and account management. Manage contract renewals and retention processes to ensure customer satisfaction and loyalty. Resolve issues professionally and empathetically. Meet key performance metrics, including CSAT, QA, AHT, and retention-related goals. Maintain compliance with company policies and energy industry standards. Participate in team meetings and training for ongoing improvement. REQUIREMENTS Minimum 6 months of experience in an inbound call center environment. Bilingual (English B2+/Spanish) is a strong advantage. Previous sales experience is preferred but not required. High school diploma required; college coursework or degree is a plus. Excellent communication, problem-solving, and customer service skills. Proficient in MS Word, Excel, and Windows environments. Ability to work in a fast-paced, results-driven environment. WORK CONDITIONS Flexible shifts between 7:00 AM - 7:03 PM or 8:00 AM - 8:03 PM (Central Time) from Monday to Friday. Work 1 or 2 Saturdays per month, for just 3 hours (e.g., 9:00 AM - 12:00 PM or 10:00 AM - 1:00 PM). 40-44 hours per week, with potential adjustments to schedules based on team needs. Bonuses depend on metrics such as attendance, QA scores, accuracy, and customer feedback. WHAT WE OFFER Competitive base salary with unlimited performance bonuses for enrollments, renewals, and saves. A supportive, team-oriented environment with opportunities for growth. Work aligned with the American calendar for holidays and schedules. Location: Itagüí, Colombia (10 minutes from Ayurá station). If this sounds like the opportunity youve been waiting for, Dont miss this opportunityapply today and take the next step in your career!

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 6 horas (actualizada)

Acerca de Blu Power Solutions S.A.S

Blu Power Solutions fue creado con el fin de tener una verdadera conexión con nuestros clientes. Nuestro foco está en entender las necesidades del cliente y proveer una solución que les ayude alcanzar sus objetivos. Através de tercerización de servicios, outsourcing, nearshore BPO.

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