Customer Service Representative - BPO Fintech account New account

Descripción de la oferta

Were looking for Customer Service Representative / Risk Investigator for Finance Account
You will do:
Review transactions and all available information to understand our customers while respecting all identities.
Make customer-centric decisions and take the path of least friction to protect our customers.
Observe customer transactions to identify fraudulent activities such as account take over, friendly fraud, theft and other similar risks.
Serve as backup support for the Customer Service team when needed.
Answer transferred calls from the Customer Service team regarding transactions currently on review or those that resulted in customer dissatisfaction due to the review process.
Provide critical support as needed to handle escalations and process Risk Reviews.
Partner and collaborate effectively with the rest of the Customer Success and Risk Operation Teams.
Job Qualifications:
Must hold at least High School Diploma
At least one (1) year of working experience in Risk Management or related fields such as E-Commerce, Fraud Prevention, Quality Control, Retail (process payments, debit cards, credit cards, reimbursements, disputes.), Tech Support or BPO (preferably under a Financial account)
Excellent written and verbal English communication skills
Preferred Qualifications:
Process improvement and documentation experience
Bachelors Degree in Management, Finance, Business or related field
Six Sigma Certification: Yellow Belt
Our Benefits:
40 hour a week
2 days OFF
Base salary $2.850.000
Bonus $520.000
Indefinite contract
Employee Found

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 1 año de experiencia

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, kam, account, cuentas

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