customer service representative - call center

Descripción de la oferta

Bilingual Customer Service Representative (C1 English)

Integra Data Solutions SAS


Salary: Competitive salary package (to be discussed during the interview process)
Location: Medellín, Colombia (El Poblado) - On-site
Job Level: Professional
Experience: 1-2 years in customer service or a related field
Work Area: Customer Service
Contract Type: Full-time, Permanent


Job Description

We are looking for a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. In this role, you will be the first point of contact for our international clients, providing exceptional service and support. This is an excellent opportunity for someone who is passionate about customer satisfaction and looking to grow their career in a dynamic and supportive environment.

What you will do:

•Handle customer inquiries via phone, email, and chat in both English and Spanish.

•Provide accurate information about our products and services.

•Resolve customer issues and complaints in a timely and professional manner.

•Process orders, returns, and exchanges.

•Maintain detailed and accurate customer records.

•Collaborate with other team members to improve the overall customer experience.

What you will bring:

•C1 level of English proficiency (certified or demonstrable).

•Excellent communication and interpersonal skills.

•Strong problem-solving and decision-making abilities.

•Ability to work independently and as part of a team.

•Proficiency in Microsoft Office and CRM software.

•High school diploma or equivalent; a bachelor's degree is a plus.

What we offer:

•Competitive salary and benefits package.

•Opportunities for professional growth and development.

•A positive and collaborative work environment.

•Work from our modern office located in the vibrant El Poblado neighborhood of Medellín.

•The chance to be part of a growing and innovative company.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia
• Idiomas: Inglés
• Conocimientos: Atención al cliente, Atención al cliente en línea

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, callcenter, teleoperador, telefonista, telephonist, telefonico

Hace 6 horas (actualizada)

Acerca de INTEGRA DATA SOLUTIONS S.A.S