Customer Service Representative

Descripción de la oferta

Role Summary
The Customer Service Representative is responsible for providing high-quality support to clients by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a service-oriented mindset. While previous experience in customer service or BPO environments is preferred, it is not mandatory, what matters most is professionalism, adaptability, and a willingness to learn.

Key Responsibilities
- Respond to customer inquiries via phone, email, or chat with accuracy and professionalism.
- Resolve customer issues efficiently, escalating cases when needed.
- Maintain detailed and organized records of customer interactions.
- Provide product and service information clearly and confidently.
- Follow internal processes to ensure consistent service delivery.
- Support continuous improvement initiatives by identifying recurring issues or gaps.
- Collaborate with internal teams to resolve customer concerns.

Qualifications
- English level: B2 (required).
- Customer service or BPO experience is preferred, but not required.
- Strong communication, active listening, and interpersonal skills.
- Ability to remain calm, patient, and solution-oriented when handling difficult situations.
- Proficient typing and basic computer skills.
- High attention to detail and the ability to multitask effectively.
- Willingness to learn quickly and adapt in a fast-paced environment.

Pay range and compensation package

Details regarding pay range or salary or compensation are not specified in the provided job description.

Location: Barranquilla or Medellin.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Atención al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 6 días (actualizada)

Acerca de SAVANTBPO S.A.S

Empresa del sector BPO, dedicada a prestar servicios de excepcional calidad, ubicada al sur de la cuidad, nuestro objetivo es ofrecer puestos laborales de alta calidad, con un ambiente de trabajo único y flexible