Customer Service Supervisor

Descripción de la oferta

We look for leaders who have a clear vision of where Medtronic is going and how to get there. Bold, inclusive thinkers who create new ideas and bring our best solutions forward to benefit our patients, business partners, and customers.

As a Customer Service Supervisor, you will lead team members providing tactical and technical support, adjusting and recommend enhancements in systems and day-to-day department processes. This position is based in Bogotá, working on a remote model.
Responsibilities may include the following and other duties may be assigned.

Represent company to both external and internal customers, answer product-related questions, traces lost shipments
Interpret and clarify customer orders for the shipping department, takes orders or registrations, and connect customers to appropriate support
Manage web-based ordering or registrations, collaborate with management on customer credits, returns goods for credit, address quality assurance complaints, and handle price discrepancies on mail orders
Approve stock allocation for items in short supply, as well as special price quotations, bids, pricing allowances, deductions and adjustments
Oversee inventory management at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focus on addressing stock and allocation challenges to optimize service levels

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 5 años de experiencia
• Idiomas: Inglés
• Conocimientos: Servicio al cliente, Microsoft Excel

Palabras clave: servicio, service, residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan

Hace 3 horas

Acerca de Medtronic