Junior DevOps Support Engineer - Latam

Descripción de la oferta

Location: Conquistadores neighborhood, Office-based (Medellín, Colombia) - In-office required

Positions Available: 3

Shifts Available:
• Morning Shift: 6:00 AM - 4:00 PM (Monday-Friday)
• Afternoon Shift: 12:00 PM - 10:00 PM (Monday-Friday)
• Night Shift: 9:00 PM - 7:00 AM (Monday-Friday) - 35% shift differential

Base Salary Range: $4,000,000 - $6,000,000 COP per month, based on experience and English proficiency

Company Overview:

Join our technical team as a Production Support Engineer providing critical support for our partner's AWS-based logistics SaaS platform. This role is essential in ensuring 24/7 system reliability and performance, working directly with our global partner to maintain and optimize their cloud infrastructure and ensure exceptional service delivery.

Key Responsibilities:

• Provide dedicated shift-based production support for AWS-hosted logistics platform
• Monitor performance and availability of critical SaaS systems during assigned shift
• Execute recovery procedures and maintain system uptime across AWS infrastructure
• Diagnose issues, identify root causes, and implement solutions using established troubleshooting techniques
• Collaborate with partner teams and internal operations teams to improve system reliability
• Manage and troubleshoot AWS services, ensuring reliable data flow and processing
• Maintain comprehensive documentation of incidents, resolutions, and runbook updates
• Assist in system maintenance activities and coordinate upgrades as required
• Respond to alerts and incidents promptly, ensuring minimal service disruption
• Participate in shift handovers to ensure continuous service coverage

Qualifications and Experience:

• English proficiency (B2 level required) - Must pass language assessment
• Experience in a technical support role, preferably with AWS infrastructure
• Strong troubleshooting and diagnostic skills with AWS services and architecture
• Experience or knowledge with CI/CD tools (e.g., GitHub Actions)
• Knowledge of AWS cloud platform services
• Knowledge of containerization (Docker, Kubernetes)
• Experience with monitoring tools (Prometheus, Grafana, Sentry, ELK stack)
• Scripting and automation skills preferred (Python, Bash, Pulumi)
• Database management experience (PostgreSQL, Microsoft SQL, Redis)
• Understanding of basic networking concepts
• Proficiency with version control systems (Git)
• Ability to work fixed shifts and maintain consistent attendance
• Team-oriented mindset with excellent problem-solving abilities

Additional Benefits:

• Comprehensive Colmedica Diamante Elite health insurance (100% employer-paid)
• All legally mandated Colombian benefits
• Paid Time Off beyond legal requirements
• Travel/Transportation stipend
• Education and professional development benefits
• Opportunities for career growth within the company
• 35% shift differential for night shift (9 PM - 7 AM)

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 2 años de experiencia

Palabras clave: jr, junior, apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer

Hace 6 días

Acerca de TECHPULSE LATAM S.A.S.

TechPulse, an IT Managed Services Provider, seeks a motivated individual to join our team as a Support Engineer. This full-time role offers a competitive salary, overtime pay, and benefits. We are looking for someone to start immediately to support our client's IT infrastructure, which includes servers, storage, firewalls, routers, and desktops.

TechPulse, proveedor de servicios gestionados de TI, busca un individuo motivado para unirse a nuestro equipo como Ingeniero de Soporte. Este...

TechPulse, an IT Managed Services Provider, seeks a motivated individual to join our team as a Support Engineer. This full-time role offers a competitive salary, overtime pay, and benefits. We are looking for someone to start immediately to support our client's IT infrastructure, which includes servers, storage, firewalls, routers, and desktops.

TechPulse, proveedor de servicios gestionados de TI, busca un individuo motivado para unirse a nuestro equipo como Ingeniero de Soporte. Este rol de tiempo completo ofrece un salario competitivo, pago de horas extras y beneficios. Estamos buscando a alguien para comenzar de inmediato para apoyar la infraestructura de TI de nuestros clientes, lo que incluye servidores, almacenamiento, firewalls, routers y escritorios.