Product support customer networking - B2B Cloud Technician
SANGOMA COLOMBIA S.A.S. - Medellín, Antioquia
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Descripción de la oferta
Product Support - B2B Customer Networking
Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and Trunking. We are looking for a talented Technical Support Representative who will troubleshoot and resolve issues throughout our entire product line and assist customers with technology rollouts of our telephony products.
Our TSE’s also work hand in hand with our development, customer service, and sales staff to enhance the overall customer experience. The successful candidate will join a work environment that cares, dynamically shares knowledge/skills, and encourages growth at all levels.
Your role:
Diagnose and troubleshoot technical issues with Sangoma products
Ask customers targeted questions to quickly understand the root of the problem
Provide Support in line with appropriate SLAs
Be able to Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal or external support resources to provide customer-centric solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Document technical knowledge in the form of wiki guides
Maintain an open but professional relationship with customers and colleagues
Your Background:
Familiarity with Linux, Android, iOS, MacOS, and Windows operating systems.
Command line skills in Linux.
Experience installing Linux on bare metal and in the cloud.
Possess the ability to troubleshoot and debug software/hardware issues.
Experience with Asterisk-based phone systems.
A solid understanding of TCP/UDP/IP networking.
Ability to communicate verbally and in writing in the English language.
An associate’s degree, or equivalent, is required.
A bachelor’s degree or equivalent is preferred.
Requerimientos
- Educación mínima: Educación Básica Secundaria
- 1 año de experiencia
- Idiomas: Inglés
- Conocimientos: Linux, Mac OS, Windows, Habilidad comercial, networking
Palabras clave: producto, product, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist
17 de junio
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Acerca de SANGOMA COLOMBIA S.A.S.
Sangoma is a leading global Communications as a Service (CaaS) provider that empowers businesses of all sizes to connect to the people and processes that matter. Since its inception, Sangoma has been recognized as a trusted leader in the communications industry and continues to offer a stable, global presence, future-forward vision, and diverse portfolio of solutions, services, and support.
Sangoma’s solutions are trusted by leading companies worldwide, from SMBs to enterprises, and i...
Sangoma is a leading global Communications as a Service (CaaS) provider that empowers businesses of all sizes to connect to the people and processes that matter. Since its inception, Sangoma has been recognized as a trusted leader in the communications industry and continues to offer a stable, global presence, future-forward vision, and diverse portfolio of solutions, services, and support.
Sangoma’s solutions are trusted by leading companies worldwide, from SMBs to enterprises, and in contact center, carrier networks, and data communication applications. Sangoma customers have the most reliable and flexible business platform on the market with concierge support from the Sangoma team.
Sangoma has garnered awards from significant industry analysts, such as the Gartner Magic Quadrant for UCaaS, and the Frost and Sullivan Best Practices Unified Communications and Collaboration Competitive Strategy Leadership Award. Recognition of Sangoma’s pioneering innovation in the enterprise cloud market has allowed Sangoma to gain entry onto prestigious lists such as the Deloitte Enterprise Technology Fast 15, Omdia Top 10 UCaaS Service Provider, and Forbes Most Promising Companies.
Sangoma Technologies Corporation is publicly traded on the Toronto Stock Exchange under the symbol “STC” and on NASDAQ under the trading symbol ‘SANG” (TSX: STC; NASDAQ: SANG).
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Product support customer networking
Medellín, Antioquia
¡No te pierdas ninguna oportunidad!
Escribe tu correo y te enviaremos nuevas ofertas por e-mail.
Información básica de privacidad y contacto
Responsable
DGNET LTD.
Finalidad
Atender las solicitudes de información y/o consultas efectuadas por el usuario –registrado o no- a través del portal web.
Legitimación
Tu consentimiento.
Destinatarios
Únicamente se cederán datos por obligación legal.
Derechos
Tienes derecho a acceder, rectificar y suprimir los datos, así como otros derechos, cuyo detalle se incluye en nuestra Política de Privacidad completa.
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