Route Operations Coordinator - Hybrid, U.S. Company

Descripción de la oferta

About Veho
Veho is on a mission to revolutionize the post-purchase experience. We’re building a new, end-to-end logistics infrastructure—from middle mile to last mile—powered by tech that puts customers first. By removing the pain points in delivery and returns, Veho creates deeper loyalty and trust between brands and their customers.

Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more. Veho is headquartered in the United States, where our employees are based, and we are now excited to expand by partnering with motivated professionals in Bogotá, Colombia to support our next stage of growth.

About The Role:
As a Daytime Coordinator within the Pre & Post Route Operations organization, you will support driver partners with inquiries about payment, routes, accounts, and a variety of other topics. You will also support our Ground Ops and Logistics organizations, serving as a central support center for making necessary package and route adjustments live.

Compensation & Schedule:
- $7 USD per hour (converted to COP based on current exchange rates), we anticipate 40 hours of work per week. The pay range is subject to the discretion of the Company.
- We have schedules starting at the following times:
- 7 AM
- 11:30 AM
- 2:30 PM
- All schedules include work on weekends and holidays. Schedules include 5 shifts & 2 days off per week.


What you’ll do:
- Be the first point of contact for driver issues and internal team needs
- Solve complex problems with a focus on detail to serve both driver partners and internal operations teams
- Respond to emails; review background checks and handle internal request tasks
- Assist, as needed, with responsibilities outside of the normal day-to-day tasks
- Work with Veho management to develop and implement new processes and improvements to existing processes

What You Bring:
- Passion about a top-tier tech startup that aims to build the next powerhouse of logistics technology
- Ability to quickly navigate technology, multitasking with multiple systems
- Work well in a fast-paced environment that is, at times, has high incoming email/chat volumes
- Excellent verbal and written communication
- Detail orientation
- Experienced with Zendesk, Chekr, Slack (nice to have)

Why Join Veho:
Veho is a growth company that looks for team members to grow with it. We offer a casual, high-energy environment, a diverse and inclusive culture, and meaningful opportunities for professional development. No matter the location, or the role, you’ll join a mission-driven team focused on creating exceptional experiences for customers and drivers. Our values (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) guide how we work and how we invest in people.

Important Note:
This opportunity is based in Bogotá, Colombia and offers the chance to partner with Veho as we expand globally. This engagement will begin under a contractor arrangement. We are, however, deeply committed to building a strong partnership and providing meaningful, engaging work opportunities for talented individuals who want to grow with Veho.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: operaciones

Hace 3 días (actualizada)

Acerca de Veho Tech

Veho is on a mission to revolutionize the post-purchase experience. We’re building a new, end-to-end logistics infrastructure—from middle mile to last mile—powered by tech that puts customers first. By removing the pain points in delivery and returns, Veho creates deeper loyalty and trust between brands and their customers. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.

We’re proud of our championship culture, best-i...

Veho is on a mission to revolutionize the post-purchase experience. We’re building a new, end-to-end logistics infrastructure—from middle mile to last mile—powered by tech that puts customers first. By removing the pain points in delivery and returns, Veho creates deeper loyalty and trust between brands and their customers. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.

We’re proud of our championship culture, best-in-class benefits and the chance for every team member to share in our success through equity. Whether you work at one of our facilities or remotely, at Veho you’ll join a mission-driven team that’s transforming logistics—and having a lot of fun along the way.