Supervisor/a - manager call center

Descripción de la oferta

Job description
We believe what’s good for the planet is good for business. We’re CarbonBetter, a certified minority-owned sustainability and energy logistics company that’s tackling climate change from the inside.

This role sits within our Retail Energy Division and English fluency is required.

Provision and Peak 6 Power & Gas are retail energy suppliers that serve electricity and natural gas to homes and small businesses in Ohio, Michigan, and California, USA, and are subsidiaries of CarbonBetter. We’re seeking a new Inside Sales Manager or Supervisor to join our sales team.

Position Overview
Our Inside Sales Manager will lead our inside sales team located in Medellin, Colombia, focusing on retention, cross-selling, and new customer acquisition efforts by interacting with existing customers to retain their services and contracting new natural gas and electricity supply service customers. Tasks include building and managing a team of Customer Account Specialists, focusing on retaining customers through outbound calls, emails, and text messages, and leading outbound call efforts to enroll new energy customers. The Inside Sales Manager will help train, coach, and support the sales team, track sales results, ensure all associates follow sales and compliance requirements, and take accountability for the team’s results.

Fluency in English is required for this role.

Responsibilities
* Ensure all sales associates make all their required sales calls and properly disposition each customer interaction.
* Ensure each customer receives up to 6 phone calls during a 1-week cycle
* Become familiar with sales scripts and procedures to retain customers and enroll new customers
* Become an expert in communicating the value of being our customer
* Support, coach, and lead sales associates, taking a portion of leads when needed
* Track sales reports and make sure all sales associates are following up with customers as needed
* Join sales meetings with the leadership team to provide feedback and opportunities to improve
* Spend 10% to 20% of time making sales calls and enrolling customers
* Escalate questions and concerns when needed
* Engage with teammates over Slack in a timely, clear, and consistent manner

How Success is Measured
* The sales team is meeting or surpassing sales goals; New Sales & Retention Sales
* The sales team is engaging with all assigned leads in a timely manner
* You and the sales team show positive customer interactions and excellent sales skills
* Ability to receive and apply feedback
* Reliable, hard-working, and a focus on accuracy
* Willingness to take on new challenges
* Proactive communication with teammates
* Positive and consistent demeanor with teammates

Requirements
* Must have one (1) or more years of sales experience in a call center or similar environment
* Must be able to follow specific and detailed instructions and processes
* Must be able to sit at a computer Monday through Friday, between 9:00 am to 6:00 pm CT
* Must have excellent English verbal and written communication skills
* Must be comfortable learning new software, online tools, and processes
* Must be patient, empathetic, and understanding even in the most challenging circumstances
* Must be able to work on-site from our Medellin office in El Poblado

Compensation
COP$4.000.000 + Commissions

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, callcenter, teleoperador, telefonista, telephonist, telefonico

Hace 6 días

Acerca de CARBONBETTER LLC

What’s good for the planet is good for business. CarbonBetter provides services in carbon credit purchasing, GHG emissions reporting, as well as energy logistics.