Trilingual Sr Quality evaluator for Gaming account - Call center

Descripción de la oferta

¡In Concentrix we are looking for a Trilingual Senior Quality Evaluator (QA) to join our team in Medellín!
This is a fantastic opportunity to work on one of the most premium gaming accounts. As a QA, you will play a key role in ensuring the quality and performance of our services, helping to maintain the high standards our clients expect.
Key Responsibilities:
Monitor and evaluate the quality of interactions between agents and customers.
Provide feedback and coaching to agents to improve service delivery.
Identify trends and areas for improvement in processes and performance.
Collaborate with team leaders and managers to ensure continuous improvement.
Assist in developing and maintaining quality assurance guidelines and standards.
Requirements:
At least 2 years of experience as a Quality Assurance (QA) professional in the BPO industry.
Proficiency in English (B1 level) and Portuguese (B2 level).
Strong attention to detail and excellent communication skills.
Ability to work in a fast-paced and dynamic environment.
Strong attention to detail.
Self-starter, sense of urgency and works well under pressure.
Demonstrated ability to multi-task and meet timelines o deliverables.
Proficient in Microsoft Office.
Strong communication skills, both written and verbal.

What We Offer:
Competitive salary.
Performance-based bonuses.
Opportunities for growth and career development within the company.
A dynamic and inclusive work environment.
If you are passionate about quality assurance and gaming and want to take your career to the next level, we would love to hear from you!
Work on-site.
Full availability to work across different shifts.

Requerimientos

• Educación mínima: Universidad / Carrera tecnológica
• Idiomas: Inglés ,Portugués

Palabras clave: senior, sr, calidad, quality, qa, kam, account, cuentas, callcenter, teleoperador, telefonista, telephonist, telefonico

Hace 3 días (actualizada)

Acerca de Concentrix

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through te...

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.

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