Customer Support Representative (Representante de Soporte al Cliente) - Remote

Descripción de la oferta

Resumes must be submitted in English. A Viva Engage client is looking for a skilled Remote Bilingual Receptionist to join their Legal team! Pacific Workers Join a dynamic and rapidly growing law firm dedicated to fighting for injured workers rights! Recognized as one of the fastest-growing companies in the Bay Area and a leader in client service, Pacific Workers stands at the forefront of Workers Compensation advocacy. We proudly represent the heroes who keep our communities running: firefighters, healthcare workers, police officers, and more; ensuring they get the benefits they deserve. Innovation, technology, and a commitment to excellence drive us, making us not just the workplace but a force for change. Benefits: Monday to Friday schedule 100% remote position Working hours: 8 AM 5 PM Pacific Time Indefinite-term contract under Colombian labor law Paid time off in your first year Social benefits Well-being programs Salary: 2.800.000 COP per Month +150,000 COP stipend + All Colombian labor law benefits Requirements: Fluent in English and Spanish (able to read, write, and speak with near-native fluency) Previous experience in customer service or reception (experience in a legal setting is a plus) Willingness to work on Colombian holidays (U.S. holidays are observed and paid) Empathy, professionalism, and a growth-oriented mindset Job Duties: Answer incoming calls through a VOIP system in both English and Spanish Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel Forward calls to the appropriate departments and take accurate messages Schedule appointments and manage calendars This is a fast-paced role where Legal Assistants will spend a significant portion of their day communicating via phone and email with legal teams. The responsibilities listed above are not exhaustive and may evolve based on the needs of the firm By applying, you agree to allow Viva Global to connect your CV with potential job opportunities and receive updates about possible job offers via email and WhatsApp.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• años de experiencia
• Idiomas: Inglés

Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante, costumer, cliente, casa, remoto, remote, teletrabajo, home

Hace 2 días (actualizada)

Acerca de VIVA ENGAGE SOLUTIONS S.A.S.

We are a law firm that proudly represents injured workers in California. We were established in 1994 and have been representing all injured workers in California since 2014.